It has always been important to share knowledge in order to advance any interest in business or research. The advent of the Internet has allowed this process to accelerate. Not everyone takes advantage of this opportunity to construct a knowledge management system for their organization.
This is unfortunate because proper utilization of information always leads to increased success. Leading businesses, on the Internet and in the reality of brick-and-mortar establishments, understand that information is a product. It has a value of its own. It is just as vital as any raw materials or skilled labor. This has always been true but it has never been as obvious or as immediately pertinent as it is now.
Knowledge Management in History
Information is more than just a lot of data. Even centuries ago, it was necessary to acquire up-to-date information in order to compete successfully against other interests. Nations and businesses needed to do more than acquire information about trade routes and new skills. In order to grow and present a unified front to the public, they had to make sure that this information was shared among members of the same group.
Over time, the speed with which knowledge could be shared increased. Radio and telephone were major steps in this regard. However, the Internet has not only made knowledge sharing almost instantaneous, it has also enabled any individual to disperse this data to a virtually unlimited number of people in that short period of time.
What Are the Benefits of Modern Knowledge Sharing?
The same holds true today but the urgency for this sharing has increased considerably. Without an efficient knowledge management system in place, companies will lose ground to others that distribute the latest scientific data or social research to its staff members. Widespread sharing of knowledge allows every employee or agent to act on current information. This leads to competition that is effective and also increases sales and profits in businesses.
These increased profits are the outcome of several factors resulting from improvements in knowledge management. Employees grow in confidence when they know that they have access to the latest important information about their work. While past efforts have focused on periodic classes or meetings to create this effect, studies have shown that most workplace learning happens informally. There is no better way to support this format for learning than to make the knowledge available via the tools provided by the Internet.
Costs are also reduced by proper knowledge sharing in a business or other organization. When workers are constantly informed about changes and take part in the distribution of important data, they recognize their roles as vital to the welfare of the whole team and company. When workers feel that they are in charge of such endeavors, costs are reduced because they feel motivated to improve efficiency on their own.
Managing knowledge freely in any organization is almost always beneficial. While there is always data that must be protected in any business, most information achieves its highest level of usefulness when it is proliferated throughout a body of people.
In many ways, the new trend towards unified knowledge base software is merely a continuation of the impulse that drove companies into the computer age in the first place. The promise of digital technology has always been that the full hierarchy of company records, product lines, and people could be funneled through a single access point that would permit people to know everything about what was going on.
For example, instead of asking a sales manager for a report, it would be possible to examine the actual figures or else have the software suite generate a report on its own without the need to spend costly employee hours on what are in essence routine administrative tasks. The manager’s time could more profitably be spent on selling the product or encouraging his sales force, as opposed to pulling together mundane factoids. Likewise, upper management is freed from the suspicion that information reaching their level is perhaps being massaged to create a slant on reality rather than reality itself.
The operational basis of knowledge management software is the recognition that filters that can alter perceptions. If every facet of a company can be accessed through a single entry point, it is no longer necessary to pull the information together from multiple sources, which may yield contradictory or incomplete information. Time that would otherwise be spent in assembling and generating guidance memoranda for management is liberated for reallocation into more profitable avenues of endeavor.
Another advantage of knowledge base solutions is that weaker members of the team can be strengthened and supported by the inherent sharing capabilities of the software. An effective new sales pitch or revolutionary approach to organizing inventory in a local distribution center can be swiftly disseminated to all corners of the organization and turned into standard practice virtually overnight. Customer service reps can find the results of previous contacts taken by other employees and see what has already been done about the problem. Customers themselves can follow up on orders or locate appropriate support materials with ease.
The net outcome of all-encompassing knowledge software platforms is to create a sort of exclusive social media club for the company, its employees, customers, and suppliers who can all share and access through one specific portal. In addition to the benefits of having all possible forms of information available through one option, this unification of all systems into a single package offers real hope of controlling misuse or theft of proprietary data. Considering the recent rise in industrial espionage, having only a single doorway to guard offers significant benefits over the typical assembly of mostly compatible linked, cross-linked, and back-linked packages, which offer multiple opportunities for unauthorized entry into the system without easy traceability.
It is apparent that the integration of social media methodology into business management packages is not just a trend, but a real advancement over previously acceptable practice. Reducing redundant report generation and opening up the totality of information to everyone who can make use of it greatly cuts down on the cumbersome world of request submission and approval that eats up so much time at less-advanced enterprises. Freeing human initiative from routine allows companies to create greatly enhanced value from everyone who comes into the orbit of the system.
Since its initial development in the 1990s, the discipline of knowledge management has established itself as one of the fastest-changing fields in business. Keeping up with the latest evolution is not only helpful it is essential. Ongoing innovation and improvement require everyone involved to stay aware and in touch with progress.
What’s New in Knowledge Management?
• Quandora Answering Your Questions
Simplification is always the goal when it comes to technology and the fast-paced information exchanges required to keep businesses competitive today. That is why Quandora developed their question and answer software. This company acquired the necessary seed money for the project from Kima Ventures, the cutting-edge entrepreneur that combined the Internet with phone and television in France.
The primary goal of this new software is to facilitate the process of bringing new employees into a company. While the software can be put to many uses once it is acquired, it is designed to incorporate team and company information easily. Through social media tactics, crowd-sourcing and game dynamics, the software encourages the contributions of workers to its database.
• Rivet Logic Recognized
Open-source is an increasingly hot topic in this arena. Rivet Logic is a company that focuses on the collaboration required to manage systems using this format. Clients relying on this business are the kinds that want to improve productivity while simultaneously increasing and improving their relationships with customers. This is the kind of improvement that can only occur with help from social media applications and strategies.
KM World recently recognized this company as one of the industry leaders due to its innovative work and its customer service. The president of Rivet Logic was quoted as being honored to receive the recognition. This is the fifth year in a row that this growing company has achieved such recognition.
• Computer Review’s New Knowledge Economy Tool
As if it wasn’t hard enough to keep up with the tools already available, Computer Review has developed another knowledge management resource. At the same time, the format for the device is simple. Computer Review maintains an online database of 419 artificial intelligence and robotics as these subjects undergo review and development in 36 different countries. These topics are beyond cutting edge right now.
The things that people are doing with the Internet now were just dreams when the information superhighway was little more than a big message board 15 years ago. In another 15 years, they may be saying the same thing about robotics and AI as they look back on what Computer Review is preparing right now. Subscribers to this database can do more than just learn about the latest advancements. They can engage in debate, exchange information and access critical and original sources.
Enterprise knowledge management systems have a profound need for their own services. Businesses are engaging more and more seriously in their transition to the Internet, cloud storage and utilization of the social media phenomenon. Their need for these tools only increases. The best way to keep meeting these needs is to develop even more knowledge management software.
Information is a valuable product today. Organizations like yours depend on the appropriate amount of knowledge sharing to get anything done. Information must be distributed quickly and efficiently in order to stay in competition with other organizations or to meet the demands of the people who count on you.
How Does Knowledge Sharing Software Work?
Discoveries are not just scientific events. In any large scale operation, such as a corporation or a government agency, people are constantly discovering new information as they interact with their clients or with other organizations. Often, this information should rightfully affect your goals and methods. However, anyone who has worked in such efforts knows that necessary information often gets pigeonholed and goes undiscovered until it is no longer of any value.
The purpose of knowledge sharing software is to let you take advantage of modern technology and the Internet in order to spread information immediately throughout your organization. Working closely with interpersonal culture of your organization, the right software can help you to support and encourage the rapid distribution of data among your team members.
Benefits of the Software
• Improved Performance
It is common knowledge that organizations which share knowledge will perform better than others. Old-fashioned, hierarchical structures that were previously used to trickle down information to team members took far too long to operate. Furthermore, participants had different ideas about what knowledge should be shared and this often resulted in the retention of information that should have been shared. The ultimate outcome was often under-performance because someone had refused to share important data. By sustaining a culture of trust and encouraging organizational incentives with this software, you can enhance your chances of success.
• Increase Sales
Improved performance turns into more profits. This can happen in a variety of ways. For example, consider how your team possesses a tribal body of knowledge. Each member knows certain tricks of the trade. Every team knows how to close a deal in a different way. The performance of the whole organization will obviously be improved if everyone knew all the options and strategies available.
However, even well-meaning members of your organization will not be able to share information efficiently without assistance. Quality software can let them press a button and inform everyone about their latest discovery.
• Reduce Expenses
Your newly-equipped team will be more efficient in many regards with this software. Higher efficiency naturally leads to reduced costs. Furthermore, the peer-distribution of data will also increase employee confidence and job satisfaction. This is clearly important, since studies show that employees save money for their company or other organization when they are in control of the costs directly or indirectly.
These improvements naturally lead to more profits. This result just provides more positive feedback for the members of your organization. A positive feedback loop is created and you will find that your team work just becomes more and more effective. Using this technology is a critical component in any business or agency that needs to stay one step ahead of the competition today.